- All training is in AEST/QLD time.
Empowering Voices, Strengthening Services: Feedback and Complaint Management That Works.
Having an accessible and responsive Complaints process mitigates the chance of a NDIS Safeguards Investigation, potential re-Audit and ensures your Participants feel valued, and respected. Failure in Feedback Management or Complaints Management puts your entire business at risk.
Regularly gathering both formal and informal feedback is crucial for managing risks to your participants, staff, and business. Ensure you're fully aware of what's happening in your service delivery and encourage participants and their families to actively engage in improving your organisation.
To improve our service, we first need to find out areas we need to work on. How do we do this? Having a policy and procedure is only the first step - a well documented Complaints Management System is essential, as is putting it all into practice. Because that's what really matters - the Practical Implementation!
By making it easy and reassuring Participants their complaints will be respectfully received and investigated we are more likely to understand the views our participants have of our staff and business. Providing regular feedback opportunities makes Participants feel valued and appreciated and that they are being heard! So incredibly empowering for both sides!
What you will learn:
What you will receive
An extensive library of resources including: