- All training is in AEST/QLD time.
Staff are either your biggest asset - or your biggest liability! Just because someone interviewed really well and they said they have 'years of experience' it does not guarantee quality service delivery. At the end of the day, it is an organisational responsibility (that's you) to ensure safe and quality service delivery, knowing (and proving) that your staff have the capability, training and skills to work with your Participants
How to successfully and practically meet Outcomes and Quality Indicators relating to Onboarding
What documentation is required to be given to Participants during Onboarding - incl how to evidence that to Auditors.
What documentation you need to get from Participants to ensure you are mitigating risks and able to design a comprehensive and outcome focused Support Care Plan
What information must be clearly explained to your Participant - the Auditors will be asking them!
How to effectively conduct Onboarding meetings, asking the right questions, in the right way, in a Trauma Informed manner, to ensure you have a holistic understanding of your Participants.
How to meet Choice and Control requirements by getting the right match between staff and Participants.
How to complete Participant and home risk assessments - not just ticking boxes, but thinking outside the box to find out the right information that will protect your Participants and staff and align with Work Health and Safety laws.
How to utilise all information to abide by compliance regulations and design appropriate Support Care Plans.
The importance of obtaining the Participants preferred method of communication and designing communication plan
Comprehensive understanding of every step that must be completed prior to service/support delivery.
Evidencing that you have done due diligence when employing staff and ensuring they have the Capability and training to do the role
Compliance and best practice in inducting new staff - providing your staff with the vital knowledge and training to understand their responsibilities and provide safe, quality supports
NDIS HR and Work Health and Safety Compliance requirements
Dignity of Risk vs Duty of Care
Certificate of Completion
Access to full webinar recording and slideshow
An extensive library of resources including:
Participant referral form
Comprehensive Onboarding template
Onboarding Checklist
Participant Risk Assessment and Management Plan template
Home Risk Assessment template
Support Care Plan template
Emergency and Disaster Management Plan template
NDIS Practice Standards and Quality Indicators
If you can't attend live, remember this session will also be recorded and a link to the recording will be sent to all registered attendees. Webinar recordings are available for up to 30 days after the live webinar.Got questions? Email us at learning@myproviderdirectory.com